Why we are turning to AI for case taking
Many of us at the clinic have begun to utilise the benefits of Heidi Health for note taking. Heidi Health was designed and co-founded by a Melbourne doctor who was driven to design a product “by doctors, for doctors” to mitigate the severe administrative burnout and patient safety risks by poor medical documentation.
Heidi Health – why I use it:
• A secondary note taker that helps me to spend more time with you
• Heidi converts our conversation into detailed notes for me to review
• It often picks up on details that I miss
• It allows the flow of my questioning to be uninterrupted, so I don’t forget to ask you for important details.
• It allows me to have more brain space to do the real work; i.e. analyse your case and come up with a plan for your treatment, e.g. what point combination would suit your case today, herbs I might like to prescribe, and lifestyle changes I could suggest.
Why I believe it is safe:
• Heidi Health transcribes our conversation live then deletes all audio immediately, no voice recordings are ever stored.
• All information collected is completely deidentified, the system automatically edits and removes personal identifiers to keep your health information fully private.
• All data is processed and hosted securely onshore in Australia meeting strict health privacy laws (such as the Australian Privacy Principals) and is deleted automatically after 30 days.
• There is no secondary use for the data, it is never sold or used to train public AI models.
Things to remember:
• It’s always optional
• Every session we will ask for your consent to use Heidi Health to assist us, if you would like it turned off at any time, please let us know.
• We are perfectly capable of taking notes in the traditional manner too!
Read more about Dr Shirley TCM
Dr Shirley O’Dwyer currently practices at Ranges Integrative Health on Wednesdays and Saturdays. Bookings can be made online from our bookings page or by calling 9754 2062.
